At CareConect LLC, we want your shopping experience to be as smooth and worry-free as possible. Below are answers to the most common questions from our customers.
🛍️ ORDERS & PAYMENTS
Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and secure online payments.
Q: Can I cancel or change my order after placing it?
A: If your order hasn’t been shipped yet, please contact us immediately at support@careconect.shop. Once shipped, we’re unable to make changes or cancellations.
🚚 SHIPPING & DELIVERY
Q: Do you offer international shipping?
A: Currently, we only ship within the United States.
Q: How long does shipping take?
A: Standard shipping takes 4–8 business days. Orders are usually processed within 1–3 business days.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number by email. You can use this number to track your package online.
🔁 RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unopened items in original packaging. Some items (like used baby products or feeding accessories) are non-returnable due to hygiene reasons. See our full Return & Refund Policy for details.
Q: How do I return an item?
A: Email us at support@careconect.shop with your order number and reason for return. We’ll guide you through the process.
Q: When will I get my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5–10 business days to your original payment method.
👶 PRODUCTS & SAFETY
Q: Are your baby products safe and certified?
A: Yes! All our baby carriers, high chairs, and other items are made with high-quality, non-toxic, and baby-safe materials, following U.S. safety guidelines.
Q: What age or weight range are your baby carriers suitable for?
A: Most carriers are suitable for newborns up to 36 months, or up to 35 lbs, depending on the product. Please check individual product pages for specific details.
Q: Do your high chairs grow with the baby?
A: Yes! Many of our high chairs are adjustable and convertible, designed to grow with your child from infant to toddler stage.
📞 CONTACT & SUPPORT
Q: How can I reach your customer support team?
A: You can contact us via:
📧 support@careconect.shop
📞 (575) 827-6926
Customer support is available Monday to Friday, 9:00 AM – 5:00 PM (MST).
Q: Where is your business located?
A: Our office is located at:
1400 E University Ave, Las Cruces, New Mexico 88001
Still have questions? We’re happy to help!
Reach out anytime at support@careconect.shop — we usually respond within 24 hours.